Which airfreight carriers does BlueBox track?

BlueBox tracks around 150 airlines. :contentReference[oaicite:0]{index=0}

Which oceanfreight carriers does BlueBox track?

BlueBox tracks around 50 ocean freight carriers. :contentReference[oaicite:1]{index=1}

Can BlueBox add additional carriers?

Yes — although they already track all major carriers, BlueBox can add additional carriers based on customer and market demand. :contentReference[oaicite:2]{index=2}

Can I view your API documentation?

Yes — documentation is available for both Airfreight and Oceanfreight APIs. :contentReference[oaicite:3]{index=3}

What data do you need to track a shipment?

For ocean freight, you need a container number or Master Ocean Bill of Lading. For air freight, a Master Airwaybill number is required. Providing more data (beyond these) is recommended to enrich the tracking experience. :contentReference[oaicite:4]{index=4}

Can I view your excel upload file?

Yes — BlueBox provides color‑coded Excel upload templates (Green = mandatory, Yellow = recommended, Orange = optional). Send a request to support@bluebox-systems.com and they will provide the sheets. :contentReference[oaicite:5]{index=5}

How do you charge for tracking services?

BlueBox charges per container or Master Ocean BL for ocean freight, and per Master Airwaybill for air freight. There is a supplemental charge for CO₂ tracking. :contentReference[oaicite:6]{index=6}

How many user licences can we have?

You can have as many users as you like; there is no charge per user. :contentReference[oaicite:7]{index=7}

How long does it take to start tracking shipments?

You can start tracking the same day if you upload via Excel. API integration typically takes 1‑4 weeks, depending on your system and tech‑team. :contentReference[oaicite:8]{index=8}

How can I share shipments with customers?

Through the UI, you can select shipments (or groups) and email a hyperlink to customers. Alternatively, you can create sub‑accounts for customers, letting them log in to view their own shipments and reports. :contentReference[oaicite:9]{index=9}

Can I have a trial of your tracking services?

Yes — BlueBox offers a free trial for up to 20 air and/or ocean shipments. You just need to fill out the contact form to get started. :contentReference[oaicite:10]{index=10}

Do I have to sign an annual contract?

Typically, yes — BlueBox signs an annual contract with tiered pricing based on volume commitments. But they also offer introductory packages for 45‑day or 90‑day periods, for users who want to try the service without a long-term commitment. :contentReference[oaicite:11]{index=11}

They invoice monthly for the actual shipments tracked (subject to minimum volume if agreed). If a shipment cannot be tracked for some reason, they do not invoice for it. :contentReference[oaicite:12]{index=12}